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                            Table of Contents

                            Video Walkthrough Customers Learn More About Mobile

                            Below are frequently asked questions about Customers in your mobile app.

                            Select the arrow to reveal the answers to your questions.

                             

                             

                            Video Walkthrough

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                            How to View Customers on the Mobile App

                             

                            Customers

                            Where can I find my Customer Address Book on the mobile app?

                            You can find your Customer Address Book by tapping the 'More' icon at the bottom of your screen and then tapping ‘Customers.’

                             

                            Customers highlighted on More tab
                             
                             

                            How do I add a customer to my Customer Address Book on the mobile app?

                            You can add customers to your Customer Address Book by tapping the 'More' icon at the bottom of your screen and then tapping ‘Customers.’ 

                            Use the '+' link in the right corner of your screen to add a customer.

                             

                            Plus icon highlighted on Customers screen
                             
                             

                            Where can I see Visit Details for a Customer Visit on the mobile app?

                            You can view visit details by tapping the 'More' icon at the bottom of your screen and then tapping ‘Customers.’ 

                            Select the 'Visits' button and choose your criteria to find a specific visit.

                             

                            Customer Visits highlighted on Customers screen
                             
                             

                            Where can I add job site photos for a Customer Visit on the mobile app?

                            You can upload job site photos to a customer visit by tapping the 'More' icon at the bottom of your screen and then tapping ‘Customers.’ 

                            Select the 'Visits' button and choose your criteria to find a specific visit. Tap the visit to view the summary and add photos.

                             

                            Add Photos highlighted on Customer Visit Summary
                             
                             

                            How can I view Customer Visits data based on the driver?

                            To view Customer Visits based on the driver:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits.’
                              • The default view shows ‘All Drivers.'
                            4. Tap on any driver listed to view their Customer Visit data.
                             
                             

                            How can I view Customer Visits data based on the tracker?

                            To view Customer Visits based on the tracker:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits.’ 
                              • The default view shows ‘All Trackers.’
                            4. Tap on any tracker listed to view their Customer Visit data.
                             
                             

                            How can I send a Visit Summary?

                            To send a Customer Visit Summary:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose your criteria to find a specific visit.
                            4. Tap the visit to open the summary.
                            5. Select ‘Send.’
                            6. On the Email Visit Summary screen, enter the recipient's email address.
                            7. Select ‘Send’ again.
                              • A confirmation message will appear, showing the date and time the summary was sent.
                             
                             

                            How do I know if a Visit Summary has been sent?

                            To confirm whether a Visit Summary has been sent:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose your criteria to find a specific visit.
                            4. If a summary was sent, an envelope icon will appear next to the visit's date and time.
                             
                             

                            Where do I see when and what was sent in a Visit Summary?

                            To see when and what was sent in a Visit Summary:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose a visit.
                            4. Tap the visit to open the summary.
                            5. Select ‘Send.’
                            6. Under ‘Status,’ you will see the date, time, and email address of the latest sent summary.
                            7. If you do not want to resend the Visit Summary, select the back arrow.
                             
                             

                            How can I add a photo to a Visit Summary?

                            To add a photo to a Visit Summary:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose a visit.
                            4. Tap the visit to open the summary.
                            5. Select ‘Add Photos.’
                            6. Choose ‘Take Photo’ or ‘Choose From Library.'

                             

                            NOTE: Deleting photos is not currently supported. Please retake the photo as many times as needed before confirming it in the Visit Summary.

                             
                             

                            Where can I add or delete a photo?

                            Deleting photos is not currently supported. You can retake a photo as many times you need before confirming it.

                            To add more photos to a Visit Summary:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose a visit.
                            4. Tap the visit to open the summary.
                            5. Select ‘Add Photos.’
                            6. Choose ‘Take Photo’ or ‘Choose From Library.'
                             
                             

                            How can I add more photos to a Visit Summary?

                            To add more photos to a Visit Summary:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose a visit.
                            4. Tap the visit to open the summary.
                            5. Select ‘Add Photos.’
                            6. Choose ‘Take Photo’ or ‘Choose From Library.'
                             
                             

                            How do I know if a Visit Summary contains a photo?

                            To confirm whether a Visit Summary contains a photo:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose a visit.
                            4. If a photo is included, a photo icon will appear next to the visit's date and time.
                             
                             

                            Where can I add or edit Visit Notes in a Visit Summary?

                            To add or edit Visit Notes in a Visit Summary:

                            1. Tap the ‘More’ icon on the bottom right.
                            2. Select ‘Customers.’
                            3. Select ‘Visits’ and choose a visit.
                            4. Tap the visit to open the summary.
                            5. Tap ‘Visit Notes’ at the bottom of the page.
                            6. Add new notes or edit existing ones.
                            7. Tap ‘Save’ to confirm or ‘Cancel’ to discard changes.
                             
                             

                             


                             

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